FAQ - Frequently asked questions and answers
In addition to the quality of our products, customer service is our top priority. Below you will find questions and answers that are most frequently asked by our customers.
Frequently asked questions about our beauty and grooming tools
Our beauty and grooming tools are crafted and developed by the finest master craftsmen in Seki, Japan. Because they are hand-sharpened during production, they offer an exceptional, long-lasting sharpness far superior to that obtainable with machine-edged products, and also display a minimal degree of wear and tear.
After use, clean the tool with a damp cloth and then wipe it dry. Our ear cleaners should be disinfected after use with disinfectant available from a pharmacy to ensure no dirt enters the auditory canal inside your ear.
Thanks to their handy size, our beauty tools and nail-care products will fit into any make-up bag or handbag, making them not only travel-ready but also convenient for practical, everyday use. We have also added the description "approved for air travel" to designated products you can, without hesitation, take along as part of your hand luggage when you travel abroad.
Stainless steel is renowned for its premium quality and supreme durability. In addition, its hygienic and easy-to-clean qualities make stainless steel an essential material for the personal grooming sector.
A rounded tip means there is no risk of injury when using the tool, so a design with no sharp corners is ideal for children, the elderly and diabetics.
A serrated edge allows precision cutting with maximum control, which helps to prevent slipping or otherwise damaging your skin.
With gently curved blades which adapt to the contours of your face, cosmetic scissors are suitable for tasks such as shaping beautiful eyebrows as well as removing beard hair and fine facial hair.
Our body hair trimmer features a jagged cutting edge which allows you to cut coarse beard hair and body hair. It can also be used for shaping beautiful eyebrows.
Nail clippers are useful for trimming thicker nails and toenails. The dual blades apply equal pressure to the whole nail when clipping, which helps to avoid the cracks that can occur on the thick, horny nail plate. Nail scissors, on the other hand, have finer tips which can deliver more precise results. They are particularly suitable for small, short nails, and for tidying up snags.
