FAQ - Frequently asked questions and answers

Our beauty and grooming tools are crafted and developed by the finest master craftsmen in Seki, Japan. Because they are hand-sharpened during production, they offer an exceptional, long-lasting sharpness far superior to that obtainable with machine-edged products, and also display a minimal degree of wear and tear.

After use, clean the tool with a damp cloth and then wipe it dry. Our ear cleaners should be disinfected after use with disinfectant available from a pharmacy to ensure no dirt enters the auditory canal inside your ear.

Thanks to their handy size, our beauty tools and nail-care products will fit into any make-up bag or handbag, making them not only travel-ready but also convenient for practical, everyday use. We have also added the description "approved for air travel" to designated products you can, without hesitation, take along as part of your hand luggage when you travel abroad.

Stainless steel is renowned for its premium quality and supreme durability. In addition, its hygienic and easy-to-clean qualities make stainless steel an essential material for the personal grooming sector.

A rounded tip means there is no risk of injury when using the tool, so a design with no sharp corners is ideal for children, the elderly and diabetics.

A serrated edge allows precision cutting with maximum control, which helps to prevent slipping or otherwise damaging your skin.

With gently curved blades which adapt to the contours of your face, cosmetic scissors are suitable for tasks such as shaping beautiful eyebrows as well as removing beard hair and fine facial hair.

Our body hair trimmer features a jagged cutting edge which allows you to cut coarse beard hair and body hair. It can also be used for shaping beautiful eyebrows.

Nail clippers are useful for trimming thicker nails and toenails. The dual blades apply equal pressure to the whole nail when clipping, which helps to avoid the cracks that can occur on the thick, horny nail plate. Nail scissors, on the other hand, have finer tips which can deliver more precise results. They are particularly suitable for small, short nails, and for tidying up snags.

Seki EDGE products can be conveniently and securely purchased via:

- Prepayment
- Direct debit
- Credit card
- Instant bank transfer
- PayPal
- Payment by instalments
- On-account purchase
- Amazon Pay
- Giropay
- Apple Pay

Not all of our accepted payment methods may be shown.
These decisions are made by our payment service providers.

If paying by credit card, the invoice amount will be debited immediately.
A payment by direct debit is usually debited 1-3 working days after the order has been placed if the billing address in within Germany, and within 5-7 days for orders outside Germany.
For all other payment methods offered by us, the debit takes place immediately after the order.
Further details can be found in our terms of payment.

In the case of orders over the phone, we can only accept advance payments, as we may not collect sensitive data from our customers.

Unfortunately we have no influence over which payment methods are offered to you online. This decision is made independently in real time by our external payment service providers, the online payment services from PayPal or AmazonPay.

If you were unable or unwilling to complete the payment process with the immediate transfer, we will gladly change the payment method to advance payment and send you our bank details. Please contact our customer service for this.

Since the payment method invoice is handled by PayPal, we unfortunately have no insight into the payment details. In our PayPal account, the invoice amount of your order is displayed as paid, because we have received the amount from PayPal and PayPal claims the amount from you.
If you have any problems during the payment process or if you are unsure whether you have already paid the invoice amount, please contact the PayPal invoice department directly: +49 0800 723 4730 (Mo-Fr, 8:00-17:00) from within Germany, or +49 69 945189832 from outside Germany.

Generally speaking, delivery time within Germany is 1-3 days from your order. More details about our delivery times can be found in our shipping and payment conditions. Unfortunately we cannot offer express shipping.

Shipping to Germany and many EU countries is free for orders over €40. You can find out more on our page about shipping and payment conditions.

Seki EDGE ships its beauty tools via its logistics partners DHL and DPD in special, transport-secure packaging.

Our e-mail shipping confirmation will also contain a shipment or tracking number to track your shipment.
Just enter this number on the respective website of our logistics partner DHL or DPD to view the current location of your order.
If you have created a free Seki EDGE customer account, you can view shipment tracking under the menu item "My orders"

Our shipping process is fully automated. Unfortunately, this means we cannot guarantee a specific delivery date.
If you cannot take delivery of your order in person, there are several options:
- Place your order at a later date
- Your parcel can be delivered to a parcel shop where it can be picked up within 7 days
- You make arrangements with the shipping service provider to nominate another person to receive the delivery on your behalf.

Unfortunately this is not possible, as the packaging for transport cannot be combined with gift wrapping. However, you can buy and gift a Seki EDGE *gift voucher. 

Incomplete delivery
Please contact our customer service who will resolve the problem immediately.

Lost package
Please let our customer service know. They will contact the appropriate shipping service provider.

We grant our customers a 100-day right of return on all the beauty tools we offer.

Upon receipt of the goods, we grant you a 100-day right of return. We have summarised details of the returns procedure here.
Please send us an e-mail with your order number to service@seki-edge.com. We will then send you a return label so you can return your order to us free of charge.
Our return label e-mail will also include a link you can use to find your nearest DHL/DPD parcel shop.

Ideally, you should retain and re-use the original packaging when returning your beauty tool. But if this is not possible, please ensure the packaging is secure.
Unfortunately, we cannot send you any replacement packaging, but we will send you a return label.

If your order has been damaged on its way to you, please send us an e-mail with your order number to service@seki-edge.com. We will then send you a return slip so you can send the beauty tool back to us free of charge.

Where a beauty tool has been damaged in transit, we can usually arrange a replacement delivery. Please send us pictures in advance to service@seki-edge.com so we can inspect the damage and authorise arrangements for any replacement delivery.

Please let our customer service team know whether we should send your packet to your again, and whether the address provided should remain the same. 

We usually refund you for the invoice amount 7 business days after your return arrives. We will use the same payment method you originally used.