FAQ - Frequently asked questions and answers
In addition to the quality of our products, customer service is our top priority. Below you will find questions and answers that are most frequently asked by our customers.
Returns, Exchanges and Refunds
We grant our customers a 100-day right of return on all the beauty tools we offer.
Upon receipt of the goods, we grant you a 100-day right of return. We have summarised details of the returns procedure here.
Please send us an e-mail with your order number to service@seki-edge.com. We will then send you a return label so you can return your order to us free of charge.
Our return label e-mail will also include a link you can use to find your nearest DHL/DPD parcel shop.
Ideally, you should retain and re-use the original packaging when returning your beauty tool. But if this is not possible, please ensure the packaging is secure.
Unfortunately, we cannot send you any replacement packaging, but we will send you a return label.
If your order has been damaged on its way to you, please send us an e-mail with your order number to service@seki-edge.com. We will then send you a return slip so you can send the beauty tool back to us free of charge.
Where a beauty tool has been damaged in transit, we can usually arrange a replacement delivery. Please send us pictures in advance to service@seki-edge.com so we can inspect the damage and authorise arrangements for any replacement delivery.
Please let our customer service team know whether we should send your packet to your again, and whether the address provided should remain the same.
We usually refund you for the invoice amount 7 business days after your return arrives. We will use the same payment method you originally used.
