FAQ - Frequently asked questions and answers
In addition to the quality of our products, customer service is our top priority. Below you will find questions and answers that are most frequently asked by our customers.
Shipping and delivery
Generally speaking, delivery time within Germany is 1-3 days from your order. More details about our delivery times can be found in our shipping and payment conditions. Unfortunately we cannot offer express shipping.
Shipping to Germany and many EU countries is free for orders over €40. You can find out more on our page about shipping and payment conditions.
Seki EDGE ships its beauty tools via its logistics partners DHL and DPD in special, transport-secure packaging.
Our e-mail shipping confirmation will also contain a shipment or tracking number to track your shipment.
Just enter this number on the respective website of our logistics partner DHL or DPD to view the current location of your order.
If you have created a free Seki EDGE customer account, you can view shipment tracking under the menu item "My orders"
Our shipping process is fully automated. Unfortunately, this means we cannot guarantee a specific delivery date.
If you cannot take delivery of your order in person, there are several options:
- Place your order at a later date
- Your parcel can be delivered to a parcel shop where it can be picked up within 7 days
- You make arrangements with the shipping service provider to nominate another person to receive the delivery on your behalf.
Unfortunately this is not possible, as the packaging for transport cannot be combined with gift wrapping. However, you can buy and gift a Seki EDGE *gift voucher.
Incomplete delivery
Please contact our customer service who will resolve the problem immediately.
Lost package
Please let our customer service know. They will contact the appropriate shipping service provider.
